
FAQ
When will I receive my order?
When will I receive my order?
All orders are processed within 1 to 2 days, from Monday to Sunday, and then shipped directly from our warehouse.
Delivery usually takes 5 to 10 days, also from Monday to Sunday, depending on your location within the United Kingdom.
Once your order has been dispatched, you’ll receive a tracking number by email to follow your parcel in real time.
Is payment secure on your website?
Is payment secure on your website?
Yes, absolutely.
All payments are processed securely through Shopify Payments using SSL encryption.
Your payment information is never stored on our servers transactions are handled safely and privately through trusted partners like Visa, Mastercard, Apple Pay, Google Pay.
Can I get a refund if I’m not satisfied?
Can I get a refund if I’m not satisfied?
Yes. We offer a 30-day money-back guarantee, with no restocking fee.
If you’re not fully satisfied with your purchase, simply contact us at support@auraplush.com
Need help before placing an order?
Need help before placing an order?
Of course! Our customer support team is here to help with any questions about our products, sizing, or delivery.
You can contact us at support@auraplush.com
or call us at +44 0742 991 8240 we’re always happy to assist you.
How can I change my shipping address after ordering?
How can I change my shipping address after ordering?
If you made a mistake or need to update your delivery details, please contact us within 24 hours after placing your order.
We can still update your address before the order is processed.
Once the parcel is shipped, we’re unfortunately unable to modify the delivery address.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
✨ Softness that warms the heart.
🌸 Designs that spark imagination.
💫 Moments that feel like home.
The World of Auraplush
Auraplush is more than a store it’s a world of softness, creativity, and comfort.
We curate plush toys, cozy apparel, and thoughtful home essentials that bring warmth and joy to everyday life.
Each piece is chosen for its quality and charm, crafted to make your moments feel special.
From our hearts to your home Auraplush exists to make life a little softer, brighter, and full of love.
Free Shipping
We offer fast & free shipping on all orders. No hidden fees.
30 Day Guarantee
If you’re not satisfied, you can return your order within 30 days.
Responsive Support
Our team is here to help. Reach out anytime we’ll reply quickly.
Secure Checkout
Payments are encrypted and processed via trusted providers.

