Shipping Policy

1. Free Shipping within the United Kingdom 🇬🇧

All orders placed on auraplush.com are eligible for free standard delivery across the United Kingdom. No minimum purchase amount is required — shipping is always on us!

2. Processing Time

Once your order is placed, it will be carefully prepared and packaged within 1 to 3 business days. During peak seasons or promotional events, processing times may take slightly longer, but we always do our best to ship as quickly as possible.

3. Delivery Time

After processing, your package will be shipped and typically delivered within 5 to 10 business days, depending on your location in the UK. Deliveries are made from Monday to Saturday (excluding public holidays).

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email within a few days. This will allow you to follow your parcel in real time and know exactly when it will arrive.

5. Delays and Issues

We work with reliable shipping partners to ensure timely delivery. However, delays may occasionally occur due to external factors (weather, customs, or carrier issues). If your order has not arrived after the estimated time frame, please contact our support team at support@auraplush.com and we’ll help you resolve the issue promptly.

6. Incorrect Address or Non-Delivery

Please double-check your shipping details before confirming your order. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by the customer.

7. Contact Us

If you have any questions about your delivery or tracking, please reach out to our team at:
📧 support@auraplush.com