Payment Policy
This Payment Policy explains the accepted payment methods and the security measures applied on auraplush.com, operated by Auraplush LTD, located at 25 Wilton Rd, Pimlico, London, SW1V 1LW, United Kingdom.
1. Accepted Payment Methods
We accept the following secure payment options through Shopify Payments and our trusted UK partners:
- Visa
- MasterCard
- American Express
- Maestro
- Apple Pay
- Google Pay
All payments are processed in British Pounds (£ GBP). Prices displayed on our website include VAT where applicable.
2. Secure Payments
All transactions are handled securely via Shopify Payments, a PCI DSS Level 1 certified payment platform. Your payment information is encrypted using SSL technology and never stored on our servers. Shopify processes your payment safely through its secure infrastructure.
3. Payment Authorization
Payments are authorized immediately when an order is placed. If authorization fails, the order will not be completed. Please ensure your billing details match those held by your bank or card provider to avoid delays.
4. Currency
All prices and transactions on auraplush.com are conducted exclusively in GBP (£). We currently process and deliver orders only within the United Kingdom.
5. Order Confirmation
Once your payment is successfully completed, you will receive an order confirmation email within a few minutes. This confirms that your payment has been received and your order is being prepared for dispatch.
6. Payment Security and Fraud Prevention
Every payment goes through automatic fraud checks by Shopify’s advanced verification system. If any suspicious activity is detected, your order may be temporarily held for manual review. Our support team may contact you to confirm your identity or payment authorization if necessary.
7. Failed or Declined Payments
If your payment is declined, please double-check your card details or try another accepted payment method. If the issue persists, contact your bank or card issuer for assistance, or email us at support@auraplush.com.
8. Refunds
Refunds are always issued via the same payment method used during checkout. Once approved, refunds are processed within 5 business days. For full details, please refer to our Return & Refund Policy.
9. Taxes
All prices include applicable UK VAT. No additional import duties or fees apply for deliveries within the United Kingdom.
10. Contact Us
If you have any questions about payments or billing, please contact our support team:
📧 support@auraplush.com
📞 +44 0742 991 8240