Payment Policy
This Payment Policy describes the payment methods and security measures used on auraplush.com, operated by BELLEVUE LEARNING CENTER LTD (Company No. 16574152), located at 655 Ajax Avenue, Slough, England, SL1 4BG, United Kingdom.
1. Accepted Payment Methods
We accept the following secure payment methods through Shopify Payments and our trusted partners:
- Visa
- MasterCard
- American Express
- Maestro
- Apple Pay
- Google Pay
- PayPal
All transactions are processed in your local currency, where available. Prices displayed on our website include VAT when applicable.
2. Secure Payments
All payments are processed via Shopify Payments, a PCI DSS Level 1 certified platform, ensuring that your payment information is transmitted securely using SSL encryption.
Your full payment details (such as credit card numbers) are never stored on our servers. Shopify handles the transaction directly through its secure infrastructure.
3. Payment Authorization
When placing an order, your payment method will be authorized immediately. If authorization fails, the order will not be processed. Please ensure that your billing information matches your bank or card provider’s records.
4. Currency
All prices on our website are displayed in GBP (£) by default. International customers may view prices in their local currency when available; final charges are always converted and processed in GBP or USD depending on your region.
5. Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email within a few minutes. This email serves as proof that your payment has been received and your order is being processed.
6. Payment Security and Fraud Prevention
All payments undergo automatic verification by Shopify’s anti-fraud system to ensure the security of both customers and merchants. In case of suspicious activity, your order may be temporarily placed on hold for manual review. You may be contacted to confirm your identity or payment authorization.
7. Failed or Declined Payments
If your payment is declined, please double-check your card details or try another payment method. If issues persist, contact your bank or card issuer for assistance, or reach us at support@auraplush.com.
8. Refunds
Refunds are always issued via the same payment method used during checkout. Once approved, refunds are processed within 7 business days. Please refer to our Refund & Returns Policy for more details.
9. Taxes
All orders include applicable UK VAT for domestic customers. International customers are responsible for any import duties or taxes that may apply upon delivery, depending on their country’s customs regulations.
10. Contact Us
If you have any questions about billing or payments, please contact our support team:
📧 support@auraplush.com
📞 +44 677 382 901