Refund & Returns Policy

1. 30-Day Money-Back Guarantee 

At Auraplush™, we want you to love your purchase as much as we loved creating it. If for any reason you are not fully satisfied, you may return your order within 30 days of receiving it — no questions asked.

2. Refund Process

Once your return has been received and inspected, we will automatically issue a refund to the original payment method used at checkout. Refunds are processed within 7 business days after the return is received. Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.

3. Exchanges

If you wish to exchange your product for a different item, color, or size, please contact our support team. We will gladly arrange an exchange at no additional cost once the original item has been returned.

4. Returns

To initiate a return or exchange, please contact us at support@auraplush.com with your order number and a short note. Our team will provide you with the return instructions and prepaid shipping label (returns are free of charge for customers).

5. Conditions

Returned items must be in their original condition, unused and in their original packaging. Refunds will only be issued once the returned items are received and verified by our team.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately. We will replace it or issue a full refund at no cost to you.

7. Contact Us

For any questions regarding refunds, returns, or exchanges, please reach out to our customer service team:
📧 support@auraplush.com